Thank you for your patience.
Before you start, make sure you're not a current customer. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address.
This online function is currently only available to residential customers. Business customers, please contact us.
Moving to your next home can be exciting and stressful at the same. Our simple transfer service makes it easier. If you’re next home is in our service territory or in one of our sister AEP company’s territories, you can quickly and easily transfer service to the new location. For your convenience, you can keep service on at both addresses while in transition.
Turn off electricity at your address and close your account. If you’re moving, please make sure you’re moving out of our service territory before filling out the stop service form.
“Remember User ID” helps you log in without having to memorize your ID or look it up every time. When you opt in, we automatically fill in your ID from then on. To avoid unauthorized access, you’ll still have to enter your password.
Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account.
If you have forgotten your security code, please call 888.710.4237.
Please login to manage your account.